Return Policy

RETURNS

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Return policy 30 days. After 30 days, unfortunately we cannot offer you a refund.

Please note that some prints on the apparel may be slightly different than what is photographed on the store. We do our best to ensure everything will be as pictured but some colours may slightly change etc. There will be no refunds based on this reason. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If items are returned in an opened/used state, they will be sent back and no refund will be granted. Photos of any damaged product will be requested by our Customer Service Team.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@sustainableoutdoorsco.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
Since our apparel is made 'on demand' we unfortunately cannot offer exchanges on items.  We encourage our customers to view our sizing charts to make sure the proper size is selected so that we hopefully don't run into any issues on exchanges. Please contact our customer service team for more information on sizing before purchasing: info@sustainableoutdoorsco.com